Every missed call in your dealership’s service department is a missed opportunity—one that directly affects your bottom line. It’s not just about the lost revenue from a single oil change or brake job. It’s the lifetime value of that customer, the potential for upsell, and the risk that they’ll call your competitor next. In today’s fast-paced, convenience-driven world, customers don’t have the patience to wait on hold, leave voicemails, or try again later. They want immediate service, and if your dealership can’t answer the phone, someone else will.
This is where a professional outsourced BDC (Business Development Center) becomes more than just a support system—it becomes your most powerful profit protection tool. At AllCall, we specialize in delivering that edge by managing service department calls with speed, accuracy, and customer care that rivals your best advisor on their best day. And we do it consistently, all day, every day.
Let’s start with the obvious: if your service department misses a call, the customer may never call back. Studies show that 60% of customers will defect after just one bad experience, according to PricewaterhouseCoopers’ The Future of CX. That one missed call could result in the loss of hundreds—if not thousands—of dollars in lifetime service revenue.
Worse, many dealers don’t even know how many calls are going unanswered. Between lunch breaks, staff meetings, advisors busy with in-store customers, and Monday morning chaos, it’s not uncommon to see dozens of unanswered calls per day—calls that could have been service appointments, diagnostics, warranty work, or high-margin upsells.
Outsourcing to a BDC like AllCall gives your dealership elasticity—the ability to scale up instantly during peak periods and scale back during slow ones. Whether it’s Monday morning madness or the end-of-month rush, our team flexes with demand. Try doing that with a fixed in-house team that’s already stretched thin. It’s not possible.
BDC agents aren’t pulled in a dozen directions. Their sole job is to answer calls, book appointments, and represent your dealership with professionalism and care. This focus is why we’re able to achieve and maintain metrics that are nearly impossible on the service drive:
Too many dealers get caught in the trap of choosing between efficiency (speed) and effectiveness (quality). With AllCall, you don’t have to choose. Our appointment concierges are more than just script readers—they are highly trained automotive specialists who know how to control the call, set the right expectations, and deliver an exceptional customer experience.
They’re trained in objection handling, DMS tools, maintenance schedules, and soft skills like tone, empathy, and clarity. That means your customers feel heard, helped, and valued—on every call. And because our concierges work from structured workflows and intelligent call-handling systems, they’re both fast and thorough. It’s concierge-level service that actually scales.
Let’s talk about your P&L. Outsourcing your service BDC isn’t just about better performance—it’s about cost savings. When you outsource with AllCall, you eliminate:
We’re not just an answering service. We’re your brand ambassadors, appointment experts, and frontline customer service team. We act as a seamless extension of your store, greeting customers by name, working directly in your scheduling tools, and following your processes.
That means more appointments, fewer no-shows, and happier customers—without adding more to your already busy store operations. And because we specialize in the automotive industry, we understand the urgency, complexity, and nuance of dealership service departments better than anyone
What makes the modern BDC even more powerful is the integration option of artificial intelligence to support—not replace—your human agents. At AllCall, we leverage our partner, Ask Otto, to handle routine tasks like requesting a callback, queue management, and intelligent call routing based on customer needs. This allows our appointment concierges to stay focused on what matters most: having meaningful, personalized conversations with your customers. By combining Ask Otto’s efficiency with our concierges’ warmth and professionalism, we deliver a faster, smarter, and more empathetic experience—one that builds loyalty and drives revenue. It’s the best of both worlds.
Contact our MysteryConcierge for a free mystery shop of your store to analyze how leads are handled.
