BDC Best Practices
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7 Tips for Effective Coaching Sessions in the BDC
Training alone is not enough. Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the
Where Marketing Ends, Process Begins.
The seamless integration of marketing and BDC (Business Development Center) processes is more than just a strategy – it is a necessity because where marketing ends, the process begins. For
Beyond the Front Line: How a Service BDC Transforms Operations
The primary benefit of a service BDC is to take the phone pressure off the front line advisors and customer facing support members such as receptionists or a cashier. This
Phone Etiquette Creates Lasting Impressions
First impressions are everything. From the moment a customer reaches out to a dealership, their experience sets the tone for the entire interaction. Phone etiquette is an impactful aspect of
Service BDC’s Improve Customer Experience
Your customers are demanding. Whether they are seeking a new vehicle or scheduling a service appointment, customers want speed, convenience, knowledgeable reps, and friendly service. The car business is evolving,
A BDC QA Process in 25 Easy Steps (Just kidding, there are only 7)
In a highly effective and profitable BDC, the significance of Quality Assurance (QA) cannot be overstated. A well-structured QA process is the cornerstone of ensuring that every customer interaction meets
