BDC Best Practices
Calls, Clicks, and Chats
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Your Constant Value Proposition: Customer Service
Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure
BDC Revenue Streams: 360 Degrees of Coverage
The automotive business development center is a process made up of many sub-processes and structures. It is easy to get caught up in complexity to capture and maximize every opportunity.
Training Is Not Enough Part 3: Practice
Without practice, training is wasted. The auto industry’s new car dealerships spend over a billion dollars annually on training. But only about 25% of training programs produce measurable improvement-like more
Training is not Enough Part 2: Coaching
Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training
Training is not Enough
The industry’s new car dealerships spend over a billion dollars a year on training. But only about 25% of training programs produce measurable improvement-like more profit. A good portion of
Is your BDC Manager a coach or a cop?
Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and
