BDC Best Practices

Calls, Clicks, and Chats

Automotive Coaching
Automotive Industry

Training is not Enough Part 2: Coaching

Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training

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Automotive Industry

Training is not Enough

The industry’s new car dealerships spend over a billion dollars a year on training. But only about 25% of training programs produce measurable improvement-like more profit. A good portion of

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BDC Technology

What is an omni-channel BDC?

Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels

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