BDC Best Practices
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The Power of the Staff Page
If your team is your most valuable asset, why wouldn’t you want to share all those smiling faces with your customers?
Embracing AI Can Revolutionize Your BDC
BDCs can free up their human agents’ time to focus on more complex and high-value interactions.
Is your pipeline in your blindspot?
Your sales process only serves about 20% of your prospects. The rest are just beneath the surface, ready to be converted into appointments.
It Starts With Management: It’s up to managers
Your Constant Value Proposition: Customer Service
Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure
BDC Revenue Streams: 360 Degrees of Coverage
The automotive business development center is a process made up of many sub-processes and structures. It is easy to get caught up in complexity to capture and maximize every opportunity.
Training Is Not Enough Part 3: Practice
Without practice, training is wasted. The auto industry’s new car dealerships spend over a billion dollars annually on training. But only about 25% of training programs produce measurable improvement-like more