BDC Best Practices

Calls, Clicks, and Chats

Automotive Industry

Training is not Enough

The industry’s new car dealerships spend over a billion dollars a year on training. But only about 25% of training programs produce measurable improvement-like more profit. A good portion of

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BDC Technology

What is an omni-channel BDC?

Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels

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Automotive Industry

The value of an appointment

Do you know the true value of an appointment? What are you doing to ensure you’re setting quality appointments? Without an in-depth business development plan, you’re wasting time and money

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