BDC Best Practices
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Building an Allstar Remote BDC Team Culture
Building a great culture within a remote call center team requires intentional efforts to praise employees, incentivize their performance, and create an enjoyable work environment. With a culture of recognition,
A Multi-channel BDC Boosts Sales, Service and Customer Experience
In today’s competitive automotive industry, customer experience plays a vital role in the success of your dealership. A positive customer experience can foster loyalty, drive referrals, and increase your car
The Power of the Staff Page
If your team is your most valuable asset, why wouldn’t you want to share all those smiling faces with your customers?
Embracing AI Can Revolutionize Your BDC
BDCs can free up their human agents’ time to focus on more complex and high-value interactions.
Is your pipeline in your blindspot?
Your sales process only serves about 20% of your prospects. The rest are just beneath the surface, ready to be converted into appointments.
It Starts With Management: It’s up to managers
Your Constant Value Proposition: Customer Service
Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure
