Let's Improve your customer communication skills together.
"Do your best to be your best"
We coach all different kinds of businesses!
Scored Internet Responses Included
Expert coaches score your Internet responses
Scored Calls Included
Expert coaches score phone call interactions
Coaches provide specific feedback for improvement
Weekly Reviews Included
Weekly coaches call to review results
Detailed Reporting Included
Detailed reporting with 30, 60, 90 day rolling averages
Customers will pay more for an experience that goes beyond average and brings together the best of people, technology, and service.
Did you know? 30% of all customers would stop doing business with a brand they love after one bad experience. Almost 60% after two or more bad experiences.
Site statistic courtesy of Price Waterhouse
Good customer experience minimizes friction, optimizes speed and efficiency, and maintains a human connection embedded in the process. Customers will pay more for an experience that goes beyond average and brings together the best of people, technology, and service.
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Our passionate team of professional BDC Concierges are looking forward to supporting your business with our coaching services through the My BDC Coach program.