Your Business Development Center (BDC) is more than just a call center handling inbound leads. It can be a key driver of incremental sales, which are sales generated through proactive
Parkinson’s Law states: “Work expands to fill the time available for its completion.” This principle affects productivity across industries, including Business Development Centers. When not properly managed, it can lead
In The Wizard of Oz, Dorothy travels to faraway lands in search of answers, only to discover that everything she needed was right in her own backyard. For dealerships, the
In the highly competitive automotive industry, dealerships must deliver exceptional service to retain customers and drive revenue. One of the most effective ways to achieve this is by leveraging an
Imagine if Betty Crocker, the queen of perfect desserts, were managing your Business Development Center (BDC). Her approach to turning leads into appointments and generating high ROI would probably look
When a customer calls a dealership, they’re not merely talking to a BDC agent; they’re interacting with the face and voice of the entire dealership. Often, this phone call is
In the automotive BDC world, effective storytelling can make the difference between setting a VIP Private Event appointment and having a customer turn down the invitation. By sharing stories from
Bring Ethos, Pathos, and Logos into BDC Training The BDC (Business Development Center) plays a crucial role in ensuring seamless communication with potential buyers and service customers. Effective communication is
In the ultra-competitive automotive business, following up with unsold showroom traffic is crucial for maximizing opportunities. Often, a customer leaves without purchasing but remains in the market, visiting other dealerships
In the fast-paced, multi-tasking world of a Business Development Center, one thing is clear: simplicity is a powerful tool. When it comes to creating processes and scripts for your BDC
