BDC Best Practices

Calls, Clicks, and Chats

Automotive Industry

Training is not Enough Part 2: Coaching

Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training

October 11, 2022

BDC Management

Is your BDC Manager a coach or a cop?

Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and

September 8, 2022

BDC Management

Top ten outsourced bdc must-haves

Outsourcing your BDC is a big decision. It takes an immense amount of trust to allow a third party to handle your customers and make calls on your behalf, and

March 30, 2021