Experience Driven Communication.

BDC Best Practices

Calls, Clicks, and Chats

BDC Management

Service BDC’s Improve Customer Experience

Your customers are demanding. Whether they are seeking a new vehicle or scheduling a service appointment, customers want speed, convenience, knowledgeable reps, and friendly service. The car business is evolving,

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Service BDC Peak Times
Automotive Industry

Navigating Peak Times in the Service BDC

For a Service BDC, understanding and managing peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for service centers.

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Automotive Industry

Service BDC by the Numbers

Managing a Service BDC involves a strategic focus on key performance indicators to ensure efficient operations and optimal customer service. Tracking KPIs becomes impactful in measuring success and identifying areas

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Allcall agents practicing rebuttals
Automotive Industry

Training Is Not Enough Part 3: Practice

Without practice, training is wasted. The auto industry’s new car dealerships spend over a billion dollars annually on training. But only about 25% of training programs produce measurable improvement-like more

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Automotive Coaching
Automotive Industry

Training is not Enough Part 2: Coaching

Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training

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