For a Service BDC, understanding and navigating peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for BDC and
Managing a Service BDC involves a strategic focus on key performance indicators to ensure efficient operations and optimal customer service. Tracking KPIs becomes impactful in measuring success and identifying areas
In today’s competitive automotive industry, customer experience plays a vital role in the success of your dealership. A positive customer experience can foster loyalty, drive referrals, and increase your car
The automotive business development center is a process made up of many sub-processes and structures. It is easy to get caught up in complexity to capture and maximize every opportunity.
Without practice, training is wasted. The auto industry’s new car dealerships spend over a billion dollars annually on training. But only about 25% of training programs produce measurable improvement-like more
Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training
The industry’s new car dealerships spend over a billion dollars a year on training. But only about 25% of training programs produce measurable improvement-like more profit. A good portion of
Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and
Outsourcing your BDC is a big decision. It takes an immense amount of trust to allow a third party to handle your customers and make calls on your behalf, and
Do you know the true value of an appointment? What are you doing to ensure you’re setting quality appointments? Without an in-depth business development plan, you’re wasting time and money
