The primary benefit of a service BDC is to take the phone pressure off the front line advisors and customer facing support members such as receptionists or a cashier This
First impressions are everything From the moment a customer reaches out to a dealership their experience sets the tone for the entire interaction Phone etiquette is an impactful aspect of
Your customers are demanding Whether they are seeking a new vehicle or scheduling a service appointment customers want speed convenience knowledgeable reps and friendly service The car business is evolving
In a highly effective and profitable BDC the significance of Quality Assurance QA cannot be overstated A well structured QA process is the cornerstone of ensuring that every customer interaction
For a Service BDC, understanding and managing peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for service centers.
Managing a Service BDC involves a strategic focus on key performance indicators to ensure efficient operations and optimal customer service. Tracking KPIs becomes impactful in measuring success and identifying areas
In today’s competitive automotive industry, customer experience plays a vital role in the success of your dealership. A positive customer experience can foster loyalty, drive referrals, and increase your car
The automotive business development center is a process made up of many sub processes and structures It is easy to get caught up in complexity to capture and maximize every
Without practice training is wasted The auto industry s new car dealerships spend over a billion dollars annually on training But only about 25 of training programs produce measurable improvement
Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training
