A Business Development Center is a dynamic operation with many moving parts, each contributing to its overall success. Much like a finely tuned machine, every process—whether it’s data collection, lead
In the car business, the BDC serves as the engine that drives customer engagement and lead conversion. The sequence in which calls are made in the BDC is not arbitrary;
In the BDC, the pressure to work rapidly is common. Business Development Centers often find themselves caught in a relentless pursuit of speed, believing it to be the sole determinant
The automotive industry is undergoing a digital transformation, and the BDC is at the heart of this change. To keep pace with the evolving customer journey and increasing competition, dealerships
The seamless integration of marketing and BDC (Business Development Center) processes is more than just a strategy – it is a necessity because where marketing ends, the process begins. For
The primary benefit of a service BDC is to take the phone pressure off the front line advisors and customer facing support members such as receptionists or a cashier. This
For a Service BDC, understanding and managing peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for service centers.
Managing a Service BDC involves a strategic focus on key performance indicators to ensure efficient operations and optimal customer service. Tracking KPIs becomes impactful in measuring success and identifying areas
Building a great culture within a remote call center team requires intentional efforts to praise employees, incentivize their performance, and create an enjoyable work environment. With a culture of recognition,
In today’s competitive automotive industry, customer experience plays a vital role in the success of your dealership. A positive customer experience can foster loyalty, drive referrals, and increase your car
