The seamless integration of marketing and BDC (Business Development Center) processes is more than just a strategy – it is a necessity because where marketing ends, the process begins. For
The primary benefit of a service BDC is to take the phone pressure off the front line advisors and customer facing support members such as receptionists or a cashier. This
For a Service BDC, understanding and managing peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for service centers.
Managing a Service BDC involves a strategic focus on key performance indicators to ensure efficient operations and optimal customer service. Tracking KPIs becomes impactful in measuring success and identifying areas
Building a great culture within a remote call center team requires intentional efforts to praise employees, incentivize their performance, and create an enjoyable work environment. With a culture of recognition,
In today’s competitive automotive industry, customer experience plays a vital role in the success of your dealership. A positive customer experience can foster loyalty, drive referrals, and increase your car
If your team is your most valuable asset, why wouldn’t you want to share all those smiling faces with your customers?
BDCs can free up their human agents’ time to focus on more complex and high-value interactions.
Your sales process only serves about 20% of your prospects. The rest are just beneath the surface, ready to be converted into appointments.
It Starts With Management: It’s up to
Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure
