Experience Driven Communication.

BDC Best Practices

Calls, Clicks, and Chats

AllCall practice phone skills
Automotive Industry

Training Is Not Enough Part 3: Practice

Without practice, training is wasted. The auto industry’s new car dealerships spend over a billion dollars annually on training. But only about 25% of training programs produce measurable improvement-like more

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Automotive Coaching
Automotive Industry

Training is not Enough Part 2: Coaching

Training has a purpose; it shares knowledge and defines desired outcomes. Training gives you the who, what, when, where, and why. Coaching gives you the how. Coaching helps the training

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Automotive Industry

Training is not Enough

The industry’s new car dealerships spend over a billion dollars a year on training. But only about 25% of training programs produce measurable improvement-like more profit. A good portion of

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Automotive Industry

The value of an appointment

Do you know the true value of an appointment? What are you doing to ensure you’re setting quality appointments? Without an in-depth business development plan, you’re wasting time and money

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Automotive Industry

Is your pipeline in your blindspot?

Your sales process only serves about 20% of your prospects. The rest are just beneath the surface, ready to be converted into appointments.

It Starts With Management: It’s up to managers

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