Experience Driven Communication.

BDC Best Practices

Calls, Clicks, and Chats

Service BDC Peak Times
Automotive Industry

Navigating Peak Times in the Service BDC

For a Service BDC, understanding and managing peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for service centers.

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Automotive Industry

Service BDC by the Numbers

Managing a Service BDC involves a strategic focus on key performance indicators to ensure efficient operations and optimal customer service. Tracking KPIs becomes impactful in measuring success and identifying areas

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Automotive Industry

Building an Allstar Remote BDC Team Culture

Building a great culture within a remote call center team requires intentional efforts to praise employees, incentivize their performance, and create an enjoyable work environment. With a culture of recognition,

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Automotive Industry

Is your pipeline in your blindspot?

Your sales process only serves about 20% of your prospects. The rest are just beneath the surface, ready to be converted into appointments.

It Starts With Management: It’s up to managers

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