Jim Collins, in his iconic book Good to Great, introduces a principle that resonates deeply in today’s business landscape: “Technology accelerates, it does not create.” This simple yet powerful idea
In a world where a single bad experience can drive a loyal customer away forever, customer experience (CX) is no longer a “nice to have”—it’s the battlefield on which car
Jim Collins, in his iconic book Good to Great, introduces a principle that resonates deeply in today’s business landscape: “Technology accelerates, it does not create.” This simple yet powerful idea
The automotive industry is evolving rapidly, and Business Development Centers (BDCs) are at the forefront of this transformation. With AI-driven tools reshaping lead management, customer service, and marketing, dealerships can
In the ultra-competitive automotive business, following up with unsold showroom traffic is crucial for maximizing opportunities. Often, a customer leaves without purchasing but remains in the market, visiting other dealerships
A Business Development Center is a dynamic operation with many moving parts, each contributing to its overall success. Much like a finely tuned machine, every process—whether it’s data collection, lead
The seamless integration of marketing and BDC (Business Development Center) processes is more than just a strategy – it is a necessity because where marketing ends, the process begins. For
BDCs can free up their human agents’ time to focus on more complex and high-value interactions.
Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels
