In any business, particularly in the fast-paced automotive industry, knowing what to do and doing it are two very different things. Business Development Centers (BDCs) are critical to a dealership’s
In the car business, the BDC serves as the engine that drives customer engagement and lead conversion. The sequence in which calls are made in the BDC is not arbitrary;
In the BDC, the pressure to work rapidly is common. Business Development Centers often find themselves caught in a relentless pursuit of speed, believing it to be the sole determinant
The automotive industry is undergoing a digital transformation, and the BDC is at the heart of this change. To keep pace with the evolving customer journey and increasing competition, dealerships
