The automotive industry is evolving rapidly, and Business Development Centers (BDCs) are at the forefront of this transformation. With AI-driven tools reshaping lead management, customer service, and marketing, dealerships can
In the highly competitive automotive industry, dealerships must deliver exceptional service to retain customers and drive revenue. One of the most effective ways to achieve this is by leveraging an
Imagine if Betty Crocker, the queen of perfect desserts, were managing your Business Development Center (BDC). Her approach to turning leads into appointments and generating high ROI would probably look
When a customer calls a dealership, they’re not merely talking to a BDC agent; they’re interacting with the face and voice of the entire dealership. Often, this phone call is
In the automotive BDC world, effective storytelling can make the difference between setting a VIP Private Event appointment and having a customer turn down the invitation. By sharing stories from
Interviewing candidates for a Business Development Center (BDC) representative role can be challenging, as the position requires a unique mix of skills and personality traits. Finding the right fit involves
At AllCall BDC, we understand that every customer interaction matters. That’s why our dedicated team is trained to provide courteous, professional, and efficient service, ensuring your customers feel valued and heard.
When customers call your dealership, they don’t want to be placed on hold or rushed through their questions. Our agents are available to answer calls promptly, minimizing wait times and ensuring a consistent, high-quality experience every time. By creating positive, personalized interactions, we help build trust and loyalty with your customers.
Freeing Up Your In-House Team
Your service advisors and managers have enough on their plates without needing to juggle endless phone calls. By outsourcing your service BDC to AllCall, we allow your staff to focus on in-person customer interactions and managing repair orders, enhancing their productivity and reducing burnout.
Our seamless integration with your dealership ensures no detail is overlooked. From scheduling appointments to following up with customers, we take care of it all, so your team can focus on delivering the best possible service experience.
Boosting Appointment Conversion Rates
At AllCall BDC, we specialize in turning inquiries into confirmed service appointments. Our agents are trained in persuasive communication and equipped with proven scripts to overcome objections and secure commitments.
We don’t just fill your service calendar—we optimize it. By identifying gaps and minimizing no-shows with proactive reminders, we help you maximize shop efficiency and revenue. When you partner with AllCall, you’re not just getting a BDC—you’re gaining a strategic advantage.
Cost-Effective and Scalable Solutions
Running an in-house BDC comes with significant costs—recruiting, training, technology, and staffing all add up quickly. With AllCall, you eliminate these overheads and gain access to a professional, fully-equipped team.
Our solutions are also scalable, meaning we can adjust to meet your dealership’s unique needs. Whether you’re handling seasonal spikes or preparing for a quieter period, we ensure your service BDC is always right-sized for your operations.
Expert Communication Across Channels
At AllCall, we’re more than just a call center—we’re communication specialists. Our team engages customers across all channels, including phone, email, text, and chat. Every interaction is carefully crafted to reflect your dealership’s values, ensuring consistency in messaging and tone.
With deep experience in the automotive industry, our agents are prepared to handle any scenario, from routine appointment scheduling to complex customer inquiries. This expertise translates to higher customer satisfaction and improved first-call resolution rates.
Data-Driven Results
Our commitment to delivering results goes beyond great customer service. AllCall BDC provides dealerships with valuable insights through advanced analytics. From tracking appointment conversion rates to monitoring customer satisfaction, we deliver actionable data that helps you make smarter decisions.
By partnering with AllCall, you’re not only improving your service operations—you’re gaining the data-driven tools you need to grow your dealership strategically.
Consistency You Can Count On
Turnover, absences, and scheduling challenges can disrupt even the best in-house teams. At AllCall, we provide reliable, uninterrupted service regardless of the circumstances. Our team is available to handle customer inquiries, even during evenings and weekends, ensuring your dealership remains accessible and responsive.
This level of consistency builds trust with your customers and ensures that no opportunity is missed.
Upselling to Maximize Revenue
Our agents don’t just schedule appointments—they identify opportunities to increase revenue for your service department. Whether it’s suggesting additional services based on a vehicle’s history or promoting seasonal specials, AllCall helps your dealership get more out of every customer interaction.
We understand that your customers value transparency and proactive communication. By educating them about their vehicle’s maintenance needs, we not only enhance their experience but also boost your average repair order values.
Why AllCall BDC?
At AllCall BDC, we’re more than a service provider—we’re your dealership’s partner in success. From reducing hold times to increasing appointment show rates, our solutions are designed to make your service department more efficient, profitable, and customer-focused.
With our expertise, advanced technology, and commitment to excellence, we help dealerships deliver the kind of service that keeps customers coming back.
Let’s Drive Your Success Together
If you’re ready to elevate your service department, AllCall BDC is here to help. Let us show you how our tailored solutions can transform your dealership’s customer experience and bottom line.
Schedule a demo today and discover why dealerships across the country trust AllCall BDC for their outsourced service needs. At AllCall, we live by our tagline: Experience Driven Communication. Let us help you create the customer experience your dealership deserves
1. What is a outsource BDC?
A BDC (Business Development Center) is a dedicated team that handles customer communication, including sales leads, service appointments, and follow-up activities, on behalf of car dealerships.
2. Why should I outsource my BDC?
Outsourcing your BDC allows your dealership to focus on core activities while professionals handle customer interactions, leading to improved efficiency, higher lead conversion rates, and better customer satisfaction.
3. What services does your BDC provide?
AllCall offers premium managed services such as inbound and outbound call handling, outbound campaigns, lead management, appointment scheduling, customer follow-ups, service reminders, and more.
4. How do you integrate with our dealership’s CRM?
We work directly in your CRM any time we interact with your customer.
5. What are your hours of operation?
AllCall operates 24 hours a day.
1. How do you handle incoming sales leads?
We promptly respond to incoming sales leads, qualifying them based on your criteria, and then schedule appointments or transfer them to your sales team.
2. Can you handle internet sales leads?
Yes, we handle internet leads by responding quickly to online inquiries, providing information, and scheduling test drives or sales appointments.
3. How do you qualify a sales lead?
We use a set of customized questions to assess the customer’s needs, budget, and readiness to buy, ensuring only qualified leads are passed to your sales team.
4. Do you handle follow-ups on unsold leads?
Yes, we follow up with unsold leads at regular intervals to keep them engaged and guide them through the sales process.
5. Can you manage our dealership’s online chat?
We have our own chat platform we would recommend for managed chat services.
Service Department Questions
6. How do you schedule service appointments?
We schedule service appointments by accessing your service scheduling system, ensuring availability and coordinating with your service advisors.
7. Can you send service reminders to our customers?
Yes, we would automate messaging from your scheduler.
8. How do you handle service follow-up calls?
After a service appointment, we contact customers based on our clients needs. It could be a CSI call or a thank you call for example.
9. Do you handle recall notifications?
Yes, we notify customers of recalls, explain the importance of addressing them, and schedule the necessary service appointments.
10. Can you manage extended warranty sales?
We can make calls to candidates and schedule an appointment with your F&I department.
1. How do you ensure quality communication with our customers?
We have a full-time Quality Assurance Manager and agent call quality is tied to their pay.
2. Can you handle customer complaints?
Yes, we are trained to manage customer complaints with empathy, escalate issues when necessary, and work towards a resolution.
3. How do you measure customer satisfaction?
As an extension of your team.
4. How do you handle no-show appointments?
We follow up with customers who miss appointments, offer to reschedule, and remind them of the importance of keeping their appointments
5. Do you provide outbound marketing calls?
Yes, we can execute outbound marketing campaigns, such as special promotions, seasonal offers, and customer retention initiatives.
1. How do you train your BDC representatives?
Our BDC representatives undergo rigorous training, including product knowledge, customer service, communication skills, and dealership-specific protocols.
2. What quality control measures are in place?
We monitor calls, review recordings, and conduct regular performance evaluations to ensure high-quality customer interactions. Agent pay is tied to their performance.
3. Can we customize the scripts your agents use?
Yes, we can work with you to create customized scripts that reflect your dealership’s brand and messaging.
4. How do you handle high call volumes?
We have a scalable team that can handle high call volumes during peak times, ensuring no customer is left unattended.
5. What is your average response time for inbound calls?
Our desired service level is 80% of calls answered within 20 seconds.
1. How do you integrate with our dealership management system (DMS)?
We work with Dealer Vault to sync by using an API with our BDC Software (Volie).
2. Can you provide reporting on BDC activities?
Yes, we provide detailed reports on call volumes, lead conversion rates, appointment schedules, customer satisfaction, and more.
3. What security measures are in place to protect customer data?
We follow industry best practices for data security, including encryption, secure access protocols, and regular audits to protect customer information.
4. How do you handle communication across multiple channels?
We use an omnichannel approach, managing communication through phone, email, SMS, and online chat to ensure a seamless customer experience.
5. Can you integrate with our dealership’s website?
Yes, we can integrate with your website to manage leads, schedule appointments, and provide live chat support.
1. How is pricing determined for your BDC services?
Pricing is based on factors such as call volume, services required, and contract length. We offer customized solutions to fit your budget.
2. Do you offer month-to-month contracts?
Yes, we offer flexible contract options, including month-to-month agreements, allowing you to adjust services as needed.
3. Are there any setup fees?
Setup fees may apply depending on the level of customization and integration required. We provide a detailed breakdown during the proposal stage.
4. How do you bill for your services?
We offer monthly billing based on the agreed-upon service package, with transparent invoicing that outlines all charges.
5. Do you offer discounts for long-term contracts?
Yes, we offer discounts for long-term contracts, providing cost savings for extended partnerships.
1. How do you measure the success of your BDC services?
Success is measured through key performance indicators (KPIs) such as lead conversion rates, appointment show rates, customer satisfaction scores, and ROI.
2. Can you provide case studies or references?
Yes, we can provide case studies and references from other dealerships that have successfully partnered with us.
3. What is your average lead conversion rate?
Our average lead conversion rate varies depending on the dealership and market, but we consistently achieve rates above industry benchmarks.
4. How do you ensure high appointment show rates?
We confirm appointments with customers, send reminders, and follow up to ensure they show up as scheduled.
5. What is your process for continuous improvement?
We regularly review performance data, gather feedback, and implement process improvements to enhance service quality.
Customization & Flexibility
6. Can you customize your services to fit our dealership’s needs?
Yes, we offer fully customizable BDC solutions tailored to your dealership’s unique requirements and goals.
7. How do you handle seasonal fluctuations in demand?
We adjust staffing levels and operational hours to accommodate seasonal fluctuations, ensuring consistent service year-round.
8. Can you support multiple dealership locations?
Yes, we have the capacity to support multiple locations, providing centralized BDC services for all your dealerships.
9. Do you offer multilingual support?
Yes, we offer multilingual support to cater to customers who prefer communication in languages other than English.
10. Can you integrate with third-party lead providers?
Yes, we can integrate with third-party lead providers to ensure seamless management and follow-up of all incoming leads.
1. What industries do you serve besides automotive?
While we specialize in automotive, we also provide BDC services for other industries such as real estate, healthcare, and retail.
2. How quickly can we get started with your BDC services?
We can typically get your BDC services up and running within [specify timeframe, e.g., 2-4 weeks], depending on the level of customization required.
3. What makes your BDC different from others?
Our BDC stands out due to our industry expertise, customized solutions, focus on customer satisfaction, and commitment to delivering measurable results.
4. How do you handle after-hours inquiries?
We offer after-hours call handling services to ensure customers can reach your dealership even outside of regular business hours.
5. What is the next step to partner with your BDC?
To get started, you can contact us for a consultation, where we’ll discuss your needs, provide a tailored proposal, and outline the onboarding process.
Contact our MysteryConcierge for a free mystery shop of your store to analyze how leads are handled.
